Shipping

• Orders $125 or more (before tax): Free Shipping                               
• Orders under $125 (before tax): $15 + tax

• All orders shipped outside of Ontario: $20 + tax

Shipping Methods & In-Store Pickup

• Orders are packed and shipped from our Napanee, Ontario location. Please allow 1-2 business days for order processing. We ship orders using Canpar, Loomis Express, Purolator, GLS, and Canada Post. If you have a P.O. Box or require Canada Post as your shipping method, please include this in the order notes at checkout.

• If someone else will be picking up your order in-store on your behalf, please let us know in the order comments during checkout.

• If you choose in-store pickup at Starlet Napanee, we’ll email you when your order is ready for pickup.

• If you choose in-store pickup at Starlet Westport, please note that online orders are packed at our Napanee location and delivered to Starlet Westport once a week. We’ll call you as soon as your order has arrived and is ready for pickup. If you haven’t received a call letting you know your order is ready for pickup within one week, please contact us and we’ll be happy to check on the status of your order.

Shipping Addresses & Order Tracking

• Shipping typically takes 5-14 business days, depending on your location. Once your order has shipped, we'll email you a tracking number. If you don't receive the email, please check your junk or spam folder. Orders may require a signature upon delivery.

• Please ensure your shipping address is entered correctly before completing your order. Starlet is not responsible for packages returned to us due to an incorrect or undeliverable address. If a package is returned to us by the courier for any reason, a separate shipping charge will be required before the order can be re-shipped.

• We are unable to ship orders to freight forwarding addresses. If an order is placed using a freight forwarding address, we reserve the right to cancel the order. If an order is delivered to a freight forwarder, Starlet is unable to provide further assistance or support.

Duties, Taxes & Shipping Charges

• Customers are responsible for any applicable duties, taxes, and customs charges. Shipping charges, duties, and taxes are non-refundable.

Important Shipping Information

• If your package is lost or arrives damaged, please contact us as soon as possible. We will do our best to assist you in contacting the courier and provide any information needed to support a claim; however, claims are handled by the courier and are subject to their investigation and policies.

• Once your order has been shipped, Starlet is not responsible for shipping delays, loss, or damage that occurs during transit.

• Special orders and back ordered items will be subject to a separate shipping charge if under the shipping minimum.

If you have any other questions, we're happy to help! Send us an email hello@starlet.ca or give us a call at 613-354-3665.

Starlet

30 Dundas St. East

Napanee, Ont.

K7R1H6 Canada