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Shipping & Exchanges

Return Policy


Here at Starlet, we are committed to making you feel like, well, a starlet! That's why we offer online exchanges by mail or in person. Hurray for options!

We offer exchange or store credit on any unworn/defective merchandise by mail or in person within 30 days of the order shipment date. All merchandise must be in new* condition accompanied by receipt for proof of purchase in original packaging. All SALE items are final sale and non-refundable. Face masks are final sale and non-refundable. Shipping costs are non-refundable.

*"New and unused" means that there are no scratches, marks, or blemishes on the item, there are no signs of wear on the product, and the product must not have been sized or altered in any way. We cannot accept an exchange of any item with any indication that it has been used.

 

Exchanges

We will gladly exchange your purchase for another product or store credit. Online orders can be exchanged via mail or in person at our store located in beautiful downtown Napanee! Email info@starlet.ca with your order number and follow our return instructions to send back your purchase.

Customer is responsible for return shipping costs. 

Customer must fully insure return parcel and provide a tracking number. 

Starlet cannot refund duties and taxes. 

Starlet cannot accept liability for shipping loss or damage of return goods. We cannot assume responsibility for reimbursement of parcels without proof of delivery to Starlet. 

Starlet reserves the right to reject returns that do not comply with policy.

 

Shipping

We know how excited you are about your order, that's why our orders are shipped out within 1-2 business days! We also offer curbside pick ups, high five! 

Shipping rates are determined by weight, size and destination. To determine the shipping rate for your order, add the item to the cart and enter the delivery postal code in the Shipping Estimator tool at checkout. We use Canada Post to get an estimate for shipping, but we use Canpar, Loomis Express, Purolator and Dicom to ship out orders. We only use Canada Post to ship to PO boxes. If you require Canada Post as a shipping method, please specify this in the order message during checkout. 

We offer free shipping on orders over $100 within Ontario.

We offer $14 flat rate shipping on orders under $100 within Ontario.

Shipping takes anywhere from 6-10 business days depending on location.

Starlet cannot accept liability for shipping loss or damage of packages. 

Shipping charges are non-refundable.

We are currently only able to ship within North America.

 

If you have any other questions, we're happy to help! Send us an email info@starlet.ca or give us a call at 613-354-3665.

 

Starlet

30 Dundas Street East

Napanee, ON 

K7R 1H6 Canada